Hotel Receptionist

We are currently recruiting for a Front Office Agent to join the team at Pestana Chelsea Bridge Hotel.

The duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision.

The Front Office Agent should also:

• Smile and be welcoming
• Ensure all guests receive a warm and courteous welcome at check in, rooming VIP’s as required
• Ensure all procedures for revenue processing are adhered to at all times and any discrepancies are reported to management immediately
• Maintaining open communication between all departments
• Ensure a sufficient supply of change in the float, exchanging petty cash, foreign exchange and paid outs per policy and ensuring an accurate audit is completed before and after each shift
• Ensure front desk filing is complete and accurate and that all records are kept fully up to date
• Ensure that all front and back offices are kept clean and tidy
• Maintain the highest personal standard of conduct, hygiene, appearance, uniform and posture at all times
• Be fully aware, competent in and follow at all times hotel health & safety policy and procedures; departmental operational standards and procedures; customer service standards
• To report for duty on time and on the days rostered